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Mara hoffman

Customer Service Home

My Account Help

Why Should I register an account?

Registering an account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive e-mails about your order.

With a MaraHoffman.com account you can:

  • Save your shipping and billing information and take advantage of Express Checkout

  • Check your order status and review your order history

  • Create and manage a product wish list

  • Be automatically signed up to receive communication and special promotions from MaraHoffman.com

How do I register an account?

Go to the My Account section at the top of the page and follow the prompts to create a username and password. You need only to provide us with your name and email address to register an account.

If you choose to do so, you may store billing and shipping information for your convenience. Any information you provide is kept secure and will never be sold to outside parties. Please see our Privacy Policy and Terms of use section if you have further questions.

Do I need and account to make an online purchase?

No, you may place an order and check out without registering an account by clicking the “checkout as a guest” option on the checkout page.

Registering an account is helpful for those who wish to store billing information and take advantage of the Express Checkout option.

How can I retrieve my password?

Go to the My Account section at the top of the page and click on the “forgot password” link. Please enter the email address you used to sign up for your account and we’ll send a temporary password to the email address.

Once you have logged in with your temporary password, go to the profile section of My Account and click the “Change Password” link to select a new password.


Shipping and Returns

Most orders require 24-48 hours to process. We do not process or ship orders on weekends or holidays. Your order will be shipped by Standard Ground unless otherwise specified. See our SHIPPING & RETURNS page for further details.


Ordering & Payment:

Order Status

You will be automatically updated of your order status, via email, as it changes. You will receive an order confirmation once your order has been received. You will receive a second email that includes tracking information once your order has shipped.

You may also check the status of your order by logging into your marahoffman.com account and clicking the Order History tab. You must register for an account with marahoffman.com to check your order status online.

Payment Methods

Marahoffman.com accepts the following credit cards: Visa, MasterCard and American Express. Marahoffman.com does not accept checks, cash or money orders.

Using a Promotional Code

From time to time marahoffman.com offers special discounts that can be applied to your order by using a promotional code that we provide. In order to take advantage of these promotions, you must enter the code on the Shopping Bag page and hit the “Apply” button. The discount will be applied to your order at checkout. Please note, any returns made from an order where a promotional code was used will be fully refunded, however a new code will not be re-issued. 

Sales Tax

Sales tax will be added to orders shipping to the following states: New York.

Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax.

We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means. Many states, including Colorado, Kentucky, Oklahoma, South Dakota and Vermont require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities. See important sales and use tax information regarding tax you may owe directly in CO, KY, OK, SD and VT at:

Colorado – see http://www.colorado.gov/cs/Satellite/Revenue/REVX/1177017542096

Kentucky – see http://revenue.ky.gov/individual/usetax.htm

Oklahoma – see http://www.tax.ok.gov/ratesystem.html

South Dakota – see http://dor.sd.gov/

Vermont – see http://www.state.vt.us/tax/usetax.shtml

Cancellations

To change or cancel your order, please email info@marahoffman.com

There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.

Damaged Products & Shipping Errors

In the event that we processed your order incorrectly, or you received a damaged or defective item, will gladly replace or take back the merchandise for a full refund at our expense.  In the event you you did not receive your order in full, we will send you out the replacement item ASAP, no refunds will be issued. Please contact Customer Service via email at CustomerService@marahoffman.com prior to returning any incorrect, damaged or defective items.


Mara Hoffman Gilt City Voucher Code

Package: $200 paid value for $400 merchandise credit.
Valid for redemption on MaraHoffman.com for FALL 2013 merchandise only
Redemption period: 9/14/2013 - 11/15/2013

Promotional Value ($400) expires November 15, 2013. Paid Value ($200) expires 5 years from date of purchase. In order to use paid value after expiration, please contact info@marahoffman.com to activate a new code.

 

Questions?

Please email customerservice@marahoffman.com and we will assist you with any further questions or concerns you may have.